Refund and Refund Policy

Withdrawal from the contract by the consumer

  • 10.1 In accordance with § 1829 paragraph 1 of Act No. 89/2012 Coll., Civil Code, the buyer - consumer (but not the buyer - entrepreneur) has the right to withdraw from the contract within 14 days. Withdrawal from the contract must be sent to the seller within the specified period. The period according to the first sentence runs from the day of acceptance of the goods, while if it is a contract whose subject is several types of goods or delivery of several parts, this period runs from the day of acceptance of the last delivery of goods, or if it is a contract whose subject is regular repeated delivery of goods, from the date of acceptance of the first delivery of goods.
  • 10.2 The consumer can deliver the notice of withdrawal by e-mail to info@libielektro.cz, preferably by phone to the customer line number 721094301 or to any Líbi Elektro store
  • 10.3 If the consumer withdraws from the contract, he shall send or hand over to the seller without undue delay, no later than 14 days from the delivery of the withdrawal from the contract to the seller, the goods he received from the seller at his own expense, even if the goods cannot be returned due to its nature by the usual postal route.
  • 10.4 The consumer can send or hand over the purchased goods either to any Líbi Elektro location or to the address provided by the seller after receiving the cancellation notice. Goods sent to the seller on cash on delivery will not be accepted by the seller. Returned goods must be in the condition in which they were received by the consumer, including all documentation (warranty certificate, instructions) and accessories, and secured for transport in such a way as to prevent damage.
  • 10.6 If the consumer withdraws from the contract, the seller will return to him without undue delay, no later than fourteen days from the withdrawal from the contract, all funds received from him on the basis of the contract, including the costs of delivering the goods (except for additional costs incurred as a result, that the consumer has chosen a delivery method that is different from the cheapest standard delivery method offered by the seller), in the same way that the seller received them from the buyer, unless they agree otherwise
  • In the case of goods for which shipping is free

If the goods are returned within 14 days of receipt, shipping costs will be deducted from the returned amount:
                                                                shipment from 0 to 3 kg – CZK 150.  

                                                                shipment from 3 to 30 kg – CZK 300

                                                                shipment from 30 kg – CZK 750      

  • 10.7 If the consumer withdraws from the contract, the seller is not obliged to return the received funds to the consumer before the consumer hands over the goods to him or proves that he has sent the goods to the seller.
  • 10.8 The consumer is responsible to the seller for decrease in value of goods, which arises as a result of the goods treated in a different way than is necessary to become familiar with the nature, properties and functionality of the goods in the same way as he would get to know the goods in a brick-and-mortar store
  • The cost of returning the goods to the seller is borne by the consumer.

- for example, not to use, modify or otherwise degrade the goods after the notification of withdrawal from the purchase contract.

  • 10.9 In the event that the value of the goods will be reduced to a greater extent than stated in the previous sentence, the seller is entitled to offset his right to compensation for the reduction in the value of the returned goods against the returned purchase price; (pollution, damage, interference with the structure, etc.), however, he is obliged to prove the amount of this compensation.
  • 10.10 If gifts are provided to the seller with the purchased goods, a gift contract is concluded between the seller and the buyer with the condition that if the consumer's right to withdraw from the purchase contract is used, the gift contract becomes ineffective and the consumer is obliged to return the returned goods together with related the gifts given, including everything with which he was enriched. In the event that these are not returned, these values will be understood as unjust enrichment of the consumer. If the release of the subject of unjustified enrichment is not possible, the seller has the right to monetary compensation in the amount of the usual price.
  • 10.11 The consumer cannot withdraw from the contract (according to the provisions of § 1837 of the Civil Code):
    • a) on the provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the seller informed the consumer before concluding the contract that in such a case he does not have the right to withdraw from the contract,
    • b) on the delivery of goods or services, the price of which depends on fluctuations in the financial market, independent of the will of the seller, and which may occur during the period for withdrawing from the contract,
    • c) for the delivery of alcoholic beverages, which can only be delivered after thirty days and the price of which depends on fluctuations in the financial market independent of the will of the seller,
    • d) on the delivery of goods that have been modified according to the wishes of the consumer or for his person,
    • e) on the delivery of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery,
    • f) on repair or maintenance carried out at the place designated by the consumer at his request; however, this does not apply in the case of subsequent repairs other than requested or delivery of spare parts other than requested,
    • g) about the delivery of goods in closed packaging, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it (e.g. razors, epilators and other goods intended for personal hygiene and beautification, etc.),
    • h) about the delivery of an audio or video recording or a computer program, if it has violated their original packaging,
    • i) on the delivery of newspapers, periodicals or magazines,
    • j) on accommodation, transport, catering or use of free time, if the seller provides these services within the specified period,
    • k) o concluded on the basis of a public auction according to the law governing public auctions, or
    • l) about the delivery of digital content, if it was not delivered on a physical medium and was delivered with the prior express consent of the consumer before the expiration of the withdrawal period and the seller informed the consumer before concluding the contract that in such case he does not have the right to withdraw from the contract. The seller hereby informs the buyer that in the case of a contract for the supply of digital content, if it is not supplied on a physical medium, the consumer does not have the right to withdraw from such a contract.
    • m) goods for animals, however used for hygienic reasons