Principles for returning goods and money

Withdrawal from the contract by the consumer

  • 10.1 In accordance with § 1829 paragraph 1 of Act No. 89/2012 Coll., The Civil Code, the buyer - consumer (but not the buyer - entrepreneur) has the right to withdraw from the contract within 14 days. Withdrawal from the contract must be sent to the seller within the specified period. The period referred to in the first sentence shall run from the date of receipt of the goods, in the case of a contract having as its object several types of goods or delivery of several parts, from the date of taking over the last supply of goods or in the case of a contract having as its object regular recurring delivery of goods, from the date of receipt of the first delivery of goods.
  • 10.2 The consumer may deliver the notice of withdrawal by e-mail to info@libielektro.cz, preferably by telephone to the telephone number of the customer line 721094301 or at any Líbi Elektro store.
  • 10.3 If the consumer withdraws from the contract, he shall send or hand over to the seller without undue delay, no later than within 14 days from the delivery of the withdrawal from the contract to the seller, the goods received from the seller, at his own expense, even if the goods cannot be returned for their nature by ordinary mail.
  • 10.4 The consumer may send or hand over the purchased goods either to any Líbi Elektro establishment or to an address provided by the seller upon receipt of the notice of withdrawal. Goods sent to the seller cash on delivery will not be accepted by the seller. The returned goods must be in the condition in which they were when taken over by the consumer, including all documentation (warranty card, instructions) and accessories and secured for transport in such a way as to prevent damage.
  • 10.6 If the consumer withdraws from the contract, the seller shall return to him without undue delay, no later than fourteen days after withdrawal from the contract, all funds received from him under the contract, including the cost of delivery of goods (except for additional costs incurred as a result). that the consumer has chosen a method of delivery other than the cheapest standard delivery offered by the seller), in the same way as the seller has received from the buyer, unless they agree otherwise.
  • 10.7 If the consumer withdraws from the contract, the seller is not obliged to return the money received to the consumer before the consumer hands over the goods or proves that he sent the goods to the seller.
  • 10.8 The consumer is liable to the seller for the reduction in the value of the goods as a result of handling the goods in a different way than is necessary with regard to their nature and properties.

- for example, after the notice of withdrawal from the contract of purchase does not use, modify or otherwise degrade the goods.

  • 10.9 In the event that the value of the goods is reduced to a greater extent than stated in the previous sentence, the seller is entitled to set off his right to compensation for the reduction in the value of the returned goods against the returned purchase price; (pollution, damage, intervention in the construction and others), however, he is obliged to prove the amount of this compensation.
  • 10.10 If gifts are provided by the seller with the purchased goods, the gift contract between the seller and the buyer is concluded on condition that if the consumer's right to withdraw from the purchase contract is exercised, the gift contract expires and the consumer is obliged to return together with the returned goods and related provided gifts including everything he enriched. If these are not returned, these values will be understood as unjust enrichment of the consumer. If the issue of the object of unjust enrichment is not well possible, the seller is entitled to monetary compensation in the amount of the usual price.
  • 10.11 The consumer cannot withdraw from the contract (according to the provisions of § 1837 of the Civil Code):
    • a) on the provision of services, if they have been fulfilled with his prior express consent before the expiry of the withdrawal period and the seller has informed the consumer before concluding the contract that in such a case he has no right to withdraw from the contract,
    • b) the supply of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the seller and which may occur during the period for withdrawal from the contract,
    • c) the supply of alcoholic beverages, which may be delivered only after thirty days and the price of which depends on fluctuations in the financial market independent of the will of the seller,
    • d) on the delivery of goods which have been adjusted according to the wishes of the consumer or for his person,
    • e) the delivery of perishable goods, as well as goods which have been irretrievably mixed with other goods after delivery,
    • (f) repair or maintenance carried out at a place designated by the consumer at his request; however, this does not apply in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested,
    • g) on the delivery of goods in a closed package which the consumer has removed from the package and for hygienic reasons it is not possible to return it (eg razors, epilators and other goods intended for personal hygiene and beautification, etc.),
    • h) on the delivery of an audio or video recording or a computer program, if he has broken their original packaging,
    • i) the supply of newspapers, periodicals or magazines,
    • j) on accommodation, transport, meals or the use of free time, if the seller provides these services within the specified period,
    • (k) o concluded on the basis of a public auction in accordance with the law governing public auctions, or
    • l) on the delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the consumer before the expiry of the withdrawal period and the seller informed the consumer before concluding the contract that in such a case he has no right of withdrawal. The seller hereby informs the buyer that in the case of a contract for the supply of digital content, if it is not supplied on a tangible medium, the consumer has no right to withdraw from such a contract.
    • (m) goods for animals, however used for hygienic reasons